Post-purchase help

Returns and Warranty Help

Contact the store before returning an item or visiting for a product issue. Check the request window and eligibility in the Returns Policy, then send your receipt or order number, exact product name, condition and photos.

Order contextPhotos helpAsk before visiting

On this page

Store request windows

When to contact the store

Damage, missing or wrong item

Report within: 2 calendar days
Window starts: Delivery or pickup

Carrier says delivered, but parcel is missing

Report within: 2 calendar days
Window starts: The carrier's marked-delivered date

Normal return or defective-on-arrival (DOA) request

Report within: 3 calendar days
Window starts: Delivery or pickup

Contact orders@vapescapital.com with the order number, product details and photos. Approval and item eligibility still apply; read the Returns Policy and Shipping Policy.

These are store request windows. Applicable consumer rights and manufacturer warranty terms continue to apply.

Check eligibility before returning anything

Eligible sealed hardware can be reviewed under the Returns Policy; approval is required before return or shipment.
E-liquid is final sale once purchased, including sealed bottles, except wrong-item cases. Opened pods, opened coils and used disposables are final sale.
Report defective-on-arrival items for staff review. Manufacturer warranty terms depend on the exact product; keep the receipt and packaging.

Email your order number or receipt, exact product, when the issue appeared, condition and photos. Wait for staff's approval and return instructions before visiting or mailing an item.

Before bringing it back

Give staff enough context to assess the item

Order proof, product details, issue notes, condition, and photos help staff review the item without guessing.

Order or receipt context

Include order number if available, the name on the order, whether it was pickup, delivery, or shipping, and the approximate purchase time.

Exact product details

Send product name, brand, flavour or variant, nicotine strength, pod or device family, and the product page if it helps identify the item.

Clear issue notes

Explain when the issue appeared, what changed, what you tried, and whether the item has visible damage, leakage, or charging-port concerns.

Stop-use guidance

Do not keep using a questionable device

If a device looks damaged, leaks, heats unexpectedly, or behaves unusually while charging, stop using it and contact the store.

Stop and contact support

Stop using a product that leaks, appears damaged, becomes hot, has a compromised charging port, or behaves unusually while charging.

Keep packaging if available

Packaging, receipt context, and product photos can help staff identify the item and the batch or variant more quickly.

Issue route

Different product issues need different next steps

Choose the closest support route for the issue before sending the store the details.

Returns PolicyFull policy for returns, exchanges, DOA review, warranty support, and failed deliveries. Disposable troubleshootingUse for blinking, leaking, not charging, or not hitting. Order statusUse when the issue is tied to a recent pickup, delivery, or shipment. If something went wrongUse for a wrong item, missing item, delivery issue, checkout issue, or damaged product. Contact supportSend item details and photos. Disposable vapesCheck the current product shelf. PodsCheck compatibility-sensitive items. Kits and refillablesCheck device family details.