Order or receipt context
Include order number if available, the name on the order, whether it was pickup, delivery, or shipping, and the approximate purchase time.
Post-purchase help
Returns and Warranty Help
For product issues, return questions, exchange questions, or warranty review, contact the Capital Vape Store team before bringing anything back. Handling can differ by item, condition, issue type, and order route.
Before bringing it back
Give staff enough context to assess the item
Order proof, product details, issue notes, condition, and photos help staff review the item without guessing.
Exact product details
Send product name, brand, flavour or variant, nicotine strength, pod or device family, and the product page if it helps identify the item.
Clear issue notes
Explain when the issue appeared, what changed, what you tried, and whether the item has visible damage, leakage, or charging-port concerns.
Stop-use guidance
Do not keep using a questionable device
If a device looks damaged, leaks, heats unexpectedly, or behaves unusually while charging, stop using it and contact the store.
Stop and contact support
Stop using a product that leaks, appears damaged, becomes hot, has a compromised charging port, or behaves unusually while charging.
Keep packaging if available
Packaging, receipt context, and product photos can help staff identify the item and the batch or variant more quickly.
Issue route
Different product issues need different next steps
Choose the closest support route for the issue before sending the store the details.
Disposable troubleshootingUse for blinking, leaking, not charging, or not hitting.
Order statusUse when the issue is tied to a recent pickup, delivery, or shipment.
Contact supportSend item details and photos.
Disposable vapesCheck the current product shelf.
PodsCheck compatibility-sensitive items.
Kits and refillablesCheck device family details.