After checkout

Order Status Help

Find your order, check the latest update, or get help from our team. Start with your confirmation email.

Track an order

Use your order number and checkout email. We’ll email you a secure code.

Account sign-in & order history

Need a hand? Call 587-341-6869 Contact the store

Pickup, delivery or shipping

What to look for.

The next update depends on how you chose to receive your order.

Store pickup

Wait for the “Ready for pickup” update before visiting our Gateway Blvd store.

Pickup help

Edmonton delivery

Check the order status and delivery window when available. Contact us if your address, unit or buzzer details need correcting.

Delivery help

Canada-wide shipping

Use the carrier tracking number or link when available. Carrier tracking may update after the first scan.

Shipping & tracking help

Ordered after hours through Fantuan? Check that order in the Fantuan app. Its checkout and delivery updates are separate. After-hours delivery help

When something is missing

Common order questions

You don’t need to place another order to ask us to check what happened.

No confirmation email?

Check spam or junk, and the email address used at checkout. Look in your customer account too. If you still can’t find the order, or used the wrong email, contact our team.

Can’t find your order number?

Check your confirmation email or account order history. If neither is available, contact us with your name and checkout email so we can help find the order.

Tracking code missing or expired?

Check spam or junk and confirm you used your checkout email. Follow the instructions in the most recent code email. Request a new code if needed, or contact us if you still can’t get in.

Payment taken, but checkout showed an error?

A missing confirmation page or 404 does not tell you whether payment succeeded. Check your email and account, or contact us before paying again. Checkout help

Need to correct an address?

Contact us as soon as possible with your order number and the correction. Include a missing unit or buzzer detail. Changes are only confirmed after our team approves them.

Missing an item or received the wrong one?

Have your order number and a short description of the issue ready. Use our order-issue help for the next step, or check returns & warranty help.

Talk to our team

Need help with your order?

For an order-specific question, send us what you know. We’ll help you work out the next step.

587-341-6869 orders@vapescapital.com All contact options

What to send us

Your order number, if you have it
The email used at checkout
Your name and a short description of the issue

You don’t need to share payment-card details or sign-in codes.