Closed-system pods and batteries
STLTH, Level X, and similar closed-system items may require packaging, order proof, batch details, or manufacturer review depending on the issue.
Capital Vape Store policy
Returns Policy
Capital Vape Store reviews returns, exchanges, defective-on-arrival items, damaged packages, warranty questions, and failed delivery returns through support first. Most return or exchange requests must be submitted within 7 days of delivery, pickup, or local delivery completion unless a manufacturer warranty gives a different remedy.
Policy overview
Approval is required before anything is returned
Do not mail, drop off, or bring back a product until support gives return instructions.
All return, exchange, and warranty requests require Capital Vape Store approval before anything is shipped or brought back. Approval depends on the product type, the condition of the item, proof of purchase, original packaging, and whether the issue can be verified. Opened, used, customer-damaged, altered, or unsanitary products are not eligible for a normal return.
Fast answer: For most vape products, normal returns are limited to unused, unopened, complete, saleable items reviewed within 7 days. Opened disposables, e-liquids, pods, coils, tanks, cartridges, mouthpieces, and similar consumable items are usually final sale unless the wrong item was sent or the issue qualifies for a verified DOA review.
- Use the order number, customer name, and contact details from the order when contacting support.
- Keep packaging, inserts, serial numbers, QR codes, and included parts until support finishes reviewing the issue.
- Photos or a short video can help support confirm the item, issue, packaging, batch details, and condition.
Product rules
Return eligibility depends on the product type
Vape products are handled differently because some items are consumable, hygiene-sensitive, or device-specific.
| Product type | How it is reviewed |
|---|---|
| Disposable vapes | Disposable vapes are final sale once opened or used, except for verified defective-on-arrival claims. Keep the original packaging and report the issue within 7 days. Support may ask about airflow, activation, charging or display behaviour, protective plugs, and visible damage. |
| E-liquids and vape juice | E-liquid, vape juice, nic salt, freebase, and 0 nicotine bottles are final sale once purchased unless Capital Vape Store sent the wrong item. Opened bottles cannot be returned for flavour preference, strength preference, device mismatch, or taste variation. |
| Pods, coils, tanks, and parts | Pods, coils, tanks, cartridges, replacement parts, mouthpieces, and similar consumable hardware are final sale once opened. Wrong-fit orders are not treated as defects, so confirm the device family, pod system, coil series, resistance, and product title before checkout. |
| Devices, batteries, and chargers | Unused and unopened devices may be reviewed within 7 days if sealed, complete, and saleable. Used devices, batteries, and chargers are reviewed only for verified defects or DOA issues. Improper charging, liquid exposure, visible damage, altered hardware, or incompatible parts can void eligibility. |
| Clearance or final-sale items | Clearance, discontinued, promotional, damaged-box, final-sale, and special-order items may be excluded from return or exchange unless support verifies an applicable defect or warranty route. |
Warranty and DOA
Warranty review covers verified manufacturing defects
Manufacturer support can vary by brand, product type, serial information, and proof available.
Warranty review covers verified manufacturing defects unless a manufacturer provides a broader warranty. It does not cover cosmetic wear, misuse, liquid damage, physical damage, improper charging, modification, use outside product specifications, poor maintenance, or normal aging. Some brands may require packaging inserts, serial numbers, QR codes, registration cards, manuals, or direct manufacturer support before the next step is approved.
Disposable device families
Geek Bar, Mr Fog, OXBAR, Ripper, Flavour Beast, and similar disposable issues are normally reviewed as DOA only.
Refillable hardware
Uwell, Vaporesso, SMOK, VOOPOO, OXVA, Geekvape, and similar devices may require serial numbers, packaging, and manufacturer instructions.
Online orders
Shipping, exchange, and failed delivery cases
Shipping fees, courier fees, delivery fees, and restocking fees are handled by the reason for return.
Online returns and exchanges
Online return or exchange requests must be submitted within 7 days of delivery. Approved returns must be unused, unopened, in original packaging, complete with included parts, and returned exactly as support instructs. Return shipping is the customer’s responsibility unless Capital Vape Store sent the wrong item or approved another arrangement in writing.
Failed delivery or age verification
Incorrect address, failed delivery attempt, unclaimed pickup, refused delivery, missing recipient, or failed age verification are not treated as store error. Support may review reshipment or refund after the package returns and is inspected. Reshipment fees, restocking fees, and original delivery or shipping fees may apply.
Common questions
Returns policy quick answers
These answers summarize the policy. Support will confirm the final route after reviewing the order and item.
How long do I have to ask about a return or exchange?
Most requests must be submitted within 7 days of delivery, pickup, or local delivery completion unless a manufacturer warranty provides a different remedy.
Can I return an opened disposable vape?
Opened or used disposable vapes are final sale except for verified DOA claims. Keep the box and contact support quickly with the product name, order details, and evidence of the issue.
Can I return vape juice if I chose the wrong flavour or strength?
No. E-liquid, nic salt, freebase, and 0 nicotine bottles are final sale once purchased unless Capital Vape Store sent the wrong item.
What if I ordered the wrong pod, coil, or tank?
Wrong-fit pod, coil, tank, cartridge, or replacement-part orders are not treated as defects. Check the device family, pod system, coil series, resistance, and product title before checkout.
How do I start a return or warranty review?
Email orders@vapescapital.com with the order number, product name, issue notes, and photos or video if helpful. Wait for written instructions before mailing or bringing anything back.