Wrong item, missing pack, damaged device, or delivery hiccup? Pick the closest issue, send the right proof, and support will review the next step.
Before opening a ticket, do these four things. It gives support the details needed to review the issue faster.
Check the order confirmation email from Capital Vape. Your order number is at the top.
Snap the item, the outer packaging, and any seals. Good light, whole box in frame.
Disposable not firing? Try the disposable troubleshooting steps first. Many setup issues are quick to rule out.
Email orders@vapescapital.com or use the contact page. Include your order number and photos.
Colored lanes so you can jump straight to the right instructions.
Got a flavour, nicotine strength, or device you didn't order? Do not open the sealed product. Send us your order number and a photo of the item you received so support can review the right correction. Start here: contact support.
Sometimes a multi-pack ships in two shipments. First, check your order status to confirm all packages arrived. If something is truly missing, email us with your order number and a photo of what did arrive.
If a device stops working, walk through the disposable troubleshooting or vape pod tips first. Still broken? See returns & warranty for the manufacturer window.
Late, missing, or marked delivered? Check order status. For local orders see Edmonton vape delivery or express delivery. For anywhere else in the country, see Canada vape shipping.
If checkout errored, do not resubmit repeatedly. Confirm on your card statement, then email orders@vapescapital.com with the approximate time and last 4 digits so we can locate any hold.
Full policy on the returns & warranty page. DOA and online return or exchange requests should be reported within 7 days. Sealed and unopened items can be reviewed. Opened e-liquid, opened pods, opened coils, and used disposables are final sale for health and safety reasons.
The faster we can see it, the faster we can fix it. Copy this into your email.
For full details see returns & warranty.
Different routes have different timelines and cutoffs.
If you just need to reorder the right item, jump straight to the category.
Include your order number, one or two photos, and a sentence about the issue. That gives support what they need to review it.
Capital Vape supports customers across Edmonton and Canada with pickup, local delivery, express delivery, and national shipping. This page is a support directory - it does not change our published returns & warranty terms or delivery timelines.
