Canada-wide shipping
Canada Post, FedEx, or another approved carrier may appear at checkout when available for your address and the products in your cart.
Capital Vape Store policy
Shipping Policy
How Capital Vape Store handles Canada-wide shipping, local Edmonton delivery, tracking, age verification, and support if a package does not arrive as expected. Available carriers, delivery routes, and rates are always confirmed at checkout.
Age verification may applyCheckout confirms optionsTracking after processing
Shipping choices are confirmed before payment
Checkout is the final source for available carriers, delivery routes, pickup options, rates, and eligibility. What appears at checkout for your address and cart is what applies to your order.
Local Edmonton delivery
Local delivery in Edmonton is a separate service from Canada-wide carrier shipping. Availability, timing, and rates are shown at checkout.
Processing cutoff Shipping orders placed before 3 PM can usually enter same-day shipping processing. Orders placed after 3 PM normally move to the next shipping day. Stock checks, peak periods, verification, carrier schedules, address accuracy, and compliance requirements can still affect timing.
Carrier and rate rules
Free shipping, discreet packaging, and carrier limits
Rates and carrier services can change by address, postal code, product type, selected route, and checkout method.
| Topic | Policy detail |
|---|---|
| Free shipping | Eligible Canadian merchandise orders may qualify for free shipping when checkout shows the order meets the current $120 threshold and conditions. Complimentary shipping covers up to $25 of shipping cost. If a selected method costs more, the customer pays the difference. Taxes, fees, ineligible products, or shipping methods above the allowance can be excluded. |
| Discreet packaging | Packages are prepared in plain shipping packaging where possible. Shipping labels include the carrier and sender information required to move the parcel safely and legally. |
| Carrier options | Canada Post, FedEx, or another approved carrier may appear at checkout when available. The final carrier, rate, and service are confirmed during checkout for the address and cart. |
| Order changes | Orders usually cannot be cancelled or changed once the parcel has shipped, been dispatched, or been assigned for delivery. Contact support quickly if the order details are wrong. |
Age verification and recipient handoff
Orders may require age verification, valid government-issued photo ID, recipient signature, or in-person handoff depending on the carrier and delivery method. Packages may not be released unattended when age verification or signature is required.
Legal-age recipient required
The order must comply with the legal age rules in the customer's province or territory. If a recipient cannot complete the required handoff, the package may be returned or held by the carrier.
Unsupported routes
Capital Vape Store does not ship internationally or to unsupported freight-forwarding or third-party routes.
If something goes wrong after shipment
Delivery claims need fast reporting because carrier investigation windows are limited. Keep your order number, tracking details, packaging, and photos when relevant.
Lost in transit
If a Canada Post or standard-shipping package is more than 14 business days beyond its estimated delivery date, contact support with the order number so the shipment can be reviewed.
Marked delivered
If tracking says delivered but the parcel is not received, check the address, household, and pickup redirection first. If it still cannot be located, contact support within 5 days of the marked delivery date.
Damaged package
If a package arrives damaged, contact support within 5 days of delivery. Keep the packaging and provide clear photos of the parcel and contents.
Carrier investigation
Courier investigations can take up to 14 business days. Support will use the carrier response and order details to determine the next step.
For wrong item, missing item, damaged package, or delivery trouble, use If something went wrong so the right support path is clear.
Returned, failed, or refused deliveries
Incorrect address, failed delivery attempt, unclaimed pickup, refused delivery, missing recipient, or failed age verification are not treated as store error. Reshipment, refund, store credit, cancellation, or restocking fees may depend on the returned package condition and the returns policy.
Reshipment fee
Orders originally using free shipping may have a $10 reshipment fee if reshipment is needed after a failed delivery or returned parcel.
Order discrepancies
Order discrepancies should be reported within 5 business days so support can review the order while details are still fresh.
Local delivery is a separate route
For Edmonton-area orders, checkout may show regular local delivery or express delivery when your address and cart qualify. Local delivery timing is separate from Canada-wide carrier shipping.
Edmonton delivery
Use the local delivery page for regular same-day delivery coverage, timing, and checkout notes.
Express delivery
Use the express delivery page for the faster Edmonton delivery route when it appears at checkout.
Shipping policy quick answers
These answers summarize the policy. Checkout and support confirm the final route for your order.
When do Canada shipping orders move into processing?
Shipping orders placed before 3 PM can usually enter same-day shipping processing. Orders placed after 3 PM normally move into the next shipping day.
Will my package require ID?
It may. Age-restricted orders can require age verification, valid government-issued photo ID, recipient signature, or in-person handoff depending on the carrier and route.
Which carriers does Capital Vape Store use?
Canada Post, FedEx, or another approved carrier may appear at checkout when available for the destination and cart. Checkout confirms the final option.
What if my package is damaged?
Contact support within 5 days of delivery and keep the package, packing materials, and product photos for review.
Where should I go for normal Canada shipping information?
Use the Canada vape shipping hub for the main shopping and carrier overview, then use this policy for claim, age-verification, and delivery-issue rules.