Help topics
Contact Capital Vape Store
How can we help?
Order questions, delivery updates or help choosing the right product. Talk to our Gateway Blvd team or find your answer below.
For urgent delivery or pickup help, call or text during store hours. Include your order number when you have one.
Not sure where to start?
Let’s find your next step.
Choose a topic for guidance. You can also browse every help page below.
Contact us promptly. Report item issues within 2 calendar days of delivery or pickup, or a parcel marked delivered but not received within 2 calendar days of the carrier's marked-delivered date. Request returns or defective-on-arrival review within 3 calendar days of delivery or pickup. Read the request requirements.
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Browse help topics
Start with the topic closest to your question. Our team can help if you still need an answer.
29 help topics to explore
Orders & support
Find an order or get help with a payment, return or item issue.
- Order statusConfirmation emails, order history and tracking.
- Checkout & paymentCart details, payment errors and missing confirmation pages.
- A problem with your orderWrong or missing items, damage and delivery problems.
- Returns & warrantyReturn requests and defective-on-arrival review.
- Product availabilityStock, selectable options and the exact item you can order.
- Contact the storeCall, text, email and Gateway Blvd store details.
Pickup & delivery
Prepare for store collection or an Edmonton delivery.
Canada shipping
Carrier tracking, shipping help and information for your province.
- Canada shipping helpCarriers, tracking and shipped-order questions.
- AlbertaShipping to an Alberta address.
- British ColumbiaShipping to a British Columbia address.
- ManitobaShipping to a Manitoba address.
- New BrunswickShipping to a New Brunswick address.
- Newfoundland & LabradorShipping to a Newfoundland and Labrador address.
- Nova ScotiaShipping to a Nova Scotia address.
- OntarioShipping to an Ontario address.
- Prince Edward IslandShipping to a Prince Edward Island address.
- QuebecShipping to a Quebec address.
- SaskatchewanShipping to a Saskatchewan address.
- YukonCheck your address, products and Yukon shipping requirements.
- Northwest TerritoriesNWT address, product and destination-specific shipping checks.
- NunavutCheck Nunavut products, community addresses and shipping requirements.
Product help
Choose the right format, check compatibility or troubleshoot a device.
- Disposable troubleshootingNot hitting, blinking, charging, leaking and first-use checks.
- Disposable vapesDevice formats, options and product details to compare.
- Refillable devicesKits, pods, tanks and choosing a compatible setup.
- Vape juiceBottle size, nicotine strength and liquid format.
- Pods & compatibilityMatch replacement or prefilled pods to your device.
- Choose a product categoryFind the right shelf before choosing a product.
Gateway Blvd · Edmonton
Visit the store.
3547 Gateway Blvd NWEdmonton, AB T6J 5H2Store directions & visiting info
Collecting an online order? Wait for the Ready for pickup update before visiting. Check pickup requirements.
Store hours
Edmonton local time. Closing times after midnight are the following morning.
- Monday–Thursday
- 7 AM–12 AM
- Friday
- 7 AM–3 AM
- Saturday
- 7:30 AM–2 AM
- Sunday
- 7:30 AM–12 AM
Fantuan after-hours delivery has a separate schedule. See after-hours delivery.
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